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Welcome to RL360's

dedicated financial adviser website

Contact Our Customer Service Team

Please choose from the various options below. If your query is a general customer services query, or does not fit in any of the options below, please contact our Customer Service Centre at



Customer Services Centre

+44 1624 681682 or

Email: csc@rl360.com

Contact for queries about:

  • General policy information

If you have specific queries, please email the relevant department below:



New Business

Email: newbusiness@rl360.com

Contact for queries about:

  • New applications
  • Additional investments on existing policies


Premiums

Email: premiums@rl360.com

Contact for queries about:

  • Regular premium payments

    (including receipts)

  • Credit and direct debit cards
  • Premium arrears reports
  • Renewal notices
  • Premium increases/decreases


Agency and Commissions

Email: commissions@rl360.com

Contact for queries about:

  • Commission payments
  • Change of Agency details and amendments


Servicing

Email: servicing@rl360.com

Contact for queries about:

  • Maturities and surrenders
  • One-off and regular withdrawals
  • Returned payments

Alterations

Email: alterations@rl360.com

Contact for queries about:

  • Change of address
  • Change of investment adviser
  • Policy amendments
  • Document requests
  • Assignments
  • Nomination of beneficiaries


Dealing

Email: dealing@rl360.com

Contact for queries about:

  • Confirmation of receipt of instruction
  • Placement of deals
  • New fund set-ups
  • General dealing queries


Investment Accounts

Email: investment.accounts@rl360.com

Contact for queries about:

  • Contract notes
  • General settlement information


Technical

Email: technical@rl360.com

Contact for queries about:

  • Tax planning
  • Trusts
  • Technical product issues







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