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Welcome to RL360's

dedicated financial adviser website

For financial advisers only

Not to be distributed to, or relied on by, retail clients

Questions and Answers

We realise that time can be in short supply, especially when you're on the road conducting client meetings. So we have pulled together this list of frequently asked questions to help provide you with the answers you need as quickly as possible.

Changing the policy

Q Can the policy currency be changed once the policy has been issued?

A No. The policy currency must remain the same as the currency selected at application stage.

Payment methods

Q My client would like to pay their premiums by credit card. Are there any additional charges for paying by this method?

A No. Unlike some life companies who charge an additional 1% per each premium paid, we apply NO additional charges for paying by credit card.

Q What is the minimum vanishing premium term?

A The minimum term is 5 years.


Q How are benefits paid for?

A Benefits are paid for through the cancellation of units, and are taken on a monthly basis in advance.

Q What is the maximum level of life cover available?

A The maximum is USD7,500,000 (or currency equivalent). Cover can be indexed above these initial maximums. Country restrictions may apply.

Q What is the maximum level of critical illness cover

A Total critical illness cover is limited to USD750,000 (or currency equivalent). Cover can be indexed above these initial maximums. Country restrictions may apply.

Q Is there a maximum amount of total benefits?

A Yes. The value of all benefits cannot exceed USD7,500,000 (or currency equivalent).


Q What charges are applied to the underlying funds that my clients can invest in?

A The fund range provides your clients access to direct funds without any initial charges or bid/offer spreads. The only fund charge applied is the underlying annual management charge of the direct fund itself.

Online services

Q Is it possible to instruct fund switches online?

A Yes. You can instruct switches online as long as you are registered for our Online Service Centre and have the necessary dealing authority. Read more about our online excellence here.